Are my payments secure?

 

The transmission of information on our site takes place in a secure context, using the protocols in force on the Internet. Payment card numbers are not stored on the site www.elisetsikis.com but on the secure site of our banking establishment.

 

 

You have the option of paying for your purchases on the secure PAYPAL platform, by bank transfer or by check.

The accepted payment cards are: CB, MasterCard®, Visa®, American Express®.

Payments made on the site are debited in €.

 

 

 

What are the shipping costs and times?

 

Your jewelry will be delivered by colissimo with signature.

An e-mail will be sent to you to confirm the processing of the order.

 

Your jewelry is made on request, please take into account the following delivery times:

 

Delivery times and prices:

National: 3 to 5 days of manufacture + delivery time / 0 €

Europe: 5 to 10 days / 6.90 €

Usa: 8 to 15 days / 18.90 €

Other country: 5 to 10 days / 18.90 €

 

 

 

What if my jewel is damaged or broken?

 

If you purchased the product from a reseller:

Please contact him.

 

If you purchased the product on our site: www.elisetstikis.com

We offer free repair service for one year from the date of purchase upon presentation of proof of purchase. This service is offered free of charge on condition that the deterioration of the jewel is linked to the natural wear and tear of the product and / or a manufacturing defect.

After this warranty period, our after-sales service can offer you a paid repair if it is possible. It will be the subject of an estimate, which will be submitted to you for acceptance before any repair.

 

To make your return, please follow the steps below.

 

If your purchase was made on the e-shop, please return your jewelry to us in its original box, along with your proof of purchase to the following address:

 

TSIKIS HOUSE

40 rue Olivier de Serres

75015 Paris

For more information please send us an e-mail at the following address: eshop@elisetsikis.com

 

 

 

 

What is the procedure for a refund?

 

You have a legal withdrawal period of 14 days from receipt of your package to inform us of your intention. Please send this request to eshop@elisetsikis.com.

The product must not have been worn, worn, modified, washed or damaged. This must be returned in its original packaging.

 

1 - Advertise

Please let us know your return wish by e-amil at: eshop@elisetsikis.com

 

2 - Prepare

Put the jewelry (s) and a copy of your invoice in your package, after having specified your name, first name and email address.

 

3 - Send

Please send us the product (s) to the following address:

 

Tsikis House

40 rue Olivier de Serres

75015 Paris

France

 

 

 

How to take care of my jewelry?

 

It is not recommended to wear your jewelry when sleeping, swimming or playing sports.

Also avoid contact with perfumes and cosmetics.

 

The patina tends to fade over time. How quickly this disappears depends on how the jewelry is cared for. The fading patina is the result of perfectly normal natural wear.

 

Store your jewelry individually and be sure to protect your natural stones from bumps and scratches.

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